A satellite billing system is more than simply a means to an end. A good system will help you bill your customers quicker, improving your cash flow by enabling you to receive payments before the satellite provider takes their payment. By streamlining your billing system you’ll benefit from a quicker turnaround, less admin, and fewer human errors – reducing the risk of financial losses from underpayments, or delays caused by issuing refunds.
Most suppliers start by managing their customer billing through spreadsheets or a proprietary system not specifically designed for the satellite telecommunications business. This can be effective, but becomes more problematic and time-consuming as the business grows and develops in complexity.
Processing a complex billing requirement can, therefore, take time when not using a dedicated system. This can lead to more staff resources bound up in admin, as well as delays in issuing customer invoices. In turn, this may lead to cash flow difficulties if your payments to your satellite providers become due before your customer payments are received. Also, a complex manual system brings an increased risk of human error – which can damage your professional reputation and lead to the inconvenience of issuing discounts or refunds when billing is wrong.
In contrast to the inherent risk of processing satellite billing manually, implementing a dedicated billing system can help you achieve optimal margins, better overall visibility, and increased profits. With a reduction in billing errors comes greater confidence in your service and the capacity to expand your offering to embrace new services, satellite operators, and products.
It’s hard to put a price on a quality satellite billing system for satellite Internet providers. The savings in reduced admin, faster billing, and greater transparency quickly add up and result in an impressive return on investment. To discuss your requirements or to find out more about SATbill – our intuitive and effective satellite billing system – please give one of our advisers a call today.