Case Studies

“SATbill has improved our billing process a lot. Previously all the different CDR’s were converted to end-user prices using Excel, and manually processed in our ERP system. Needless to say, this was a time-consuming situation and because of the manual work there was a higher chance for errors. One of the main advantages apart from speed and accuracy is the easy-to-read Traffic Advice that comes along with the invoice, so our customers can see the exact usage of their terminals.”

“The main advantage is that our billing margins are now 100% accurate and 100% of the usage will be billed. This provides us with improved management reporting.”

“Our customers now receive a correct and timely invoice all the time, which definitely gives us an advantage over our competitors.”

“SATbill has improved our cash flow significantly. Depending on the service, our invoices go out between 15 and 30 days faster than previously.”

“Although an investment has to be made and recovered for SATbill, we have estimated it saves us 4 to 5 working days per month in labour, in which our employees can focus on their day-to-day business.”

“SATbill has been the best software investment our Satcom division has made in years, it saves time and money and provides our customers with a professional invoice and specification. The support we get from Symbiosys is excellent. We have had many questions in the start-up phase and without exception they have been answered quickly and professionally. Also specific bug-fixes are typically dealt with in a matter of hours, not days.”

“100%, everything that was discussed and promised in the negotiation phase has been implemented according to our wishes.”

“Absolutely, the values being the cash flow improvement, less workload for our employees, accurate and timely billing, and a professional invoice and specification for our customers. The biggest value however is the peace of mind for me that all is invoiced correctly. I still check all invoices before they are sent out, and never have I found a mistake that was related to the system, only to data entry errors. That being said, the main condition for the success of SATbill is the preparation of the data that needs to be imported to the system. We have spent a lot of time and effort to realise this together with the SATbill team from Symbiosys, and this has paid off. The SATbill team have done a tremendous job during the implementation and afterwards, and it has been an absolute pleasure to work with them.”