--- title: Case Studies | Alphatron Marine description: We have worked with several clients to improve their billing systems. From Alpahtron-Marine to SIRM UK, we have a credible portfolio of excellent work. image: https://www.sbs-satbill.com/hubfs/Alphatron%20Marine%20Introduction.webp --- [facebook-f icon](https://www.facebook.com/SymbiosysBS) [twitter icon](https://twitter.com/SBS_SATbill) [linkedin-in icon](https://www.linkedin.com/showcase/satbill/) [instagram icon](https://www.instagram.com/sbssatbill/) [satbill@symbiosys-bs.co.uk](mailto:satbill@symbiosys-bs.co.uk) [+44 (0) 1260 281700](tel:+44%20(0)%201260%20281700) [![satbill-logo](https://www.sbs-satbill.com/hs-fs/hubfs/SymbiosysSatbill%20logos-1_Page_2.png?width=670&height=434&name=SymbiosysSatbill%20logos-1_Page_2.png "satbill-logo")](https://sbs-satbill.com) - [Home](https://www.sbs-satbill.com) - About SATbill - [Overview](https://www.sbs-satbill.com/satellite-billing-software-overview) - [Billing Process](https://www.sbs-satbill.com/satellite-billing-process) - [Positioning](https://www.sbs-satbill.com/positioning-pricing) - [SATbill Modules](https://www.sbs-satbill.com/optional-modules) - [Benefits](https://www.sbs-satbill.com/satellite-billing-software-benefits) - [Features](https://www.sbs-satbill.com/satellite-billing-software-features) - [Coverage](https://www.sbs-satbill.com/satbill-scope) - Professional Services - [Services Overview](https://www.sbs-satbill.com/professional-services) - [Customisations](https://www.sbs-satbill.com/customisable-billing-software) - [Implementation](https://www.sbs-satbill.com/satbill-implementation) - [Support & Maintenance](https://www.sbs-satbill.com/support-maintenance) - [Bespoke Software Development](https://www.sbs-satbill.com/bespoke-software-development) - Satcom Operators - [Inmarsat](https://www.sbs-satbill.com/inmarsat) - [Iridium](https://www.sbs-satbill.com/iridium-billing-platform) - [Thuraya](https://www.sbs-satbill.com/thuraya) - [Globalstar](https://www.sbs-satbill.com/globalstar-billing-platform) - [VSAT](https://www.sbs-satbill.com/vsat-systems) - Resources - [Testimonials](https://www.sbs-satbill.com/testimonials) - [Blog](https://www.sbs-satbill.com/blog) - [Case Studies](https://www.sbs-satbill.com/case-studies-alphatron-marine) - [Ultimate Guide To Satellite Airtime Billing](https://www.sbs-satbill.com/satellite-airtime-billing-guide) - [Frequently Asked Questions](https://www.sbs-satbill.com/frequently-asked-questions) # Case Studies [![Alphatron_Marine_logo-removebg-preview](https://www.sbs-satbill.com/hs-fs/hubfs/Alphatron_Marine_logo-removebg-preview.webp?width=300&height=169&name=Alphatron_Marine_logo-removebg-preview.webp "Alphatron_Marine_logo-removebg-preview")](https://www.alphatronmarine.com/en/) ## Alphatron Marine Alphatron Marine BV, headquartered in Rotterdam, was founded in 1989 and is a manufacturer, importer, supplier and installer of advanced navigation and communication equipment aboard ships. They currently employ about 260 people spread across 14 branches. The company has a flexible approach to both manufacturers and customers. A fully supported technical specialist team takes care of all new-build projects and the day-to-day installation work in the field of navigation and communication equipment. In the past years, Alphatron Marine has fitted over 850 seagoing new-build vessels and are setting a new standard with the trendsetting Alphabridge wheelhouse concept. Many of Alphatron’s innovative solutions depend on satellite communications using a full range of services (VSAT, VOIP, Inmarsat E&E \[C, Mini-M, Fleet\], Fleet broadband, Iridium, IOP, Thuraya, IsatPhone, etc.). ![Alphatron Marine Introduction](https://www.sbs-satbill.com/hubfs/Alphatron%20Marine%20Introduction.webp "Alphatron Marine Introduction") [Contact Us](https://www.sbs-satbill.com/contact-us) ![Quote Marks](https://www.sbs-satbill.com/hubfs/Quote%20Marks.webp "Quote Marks") *SATbill has been the best software investment our Satcom division has made in years; it saves time and money and provides our customers with a professional invoice and specification.* -Dennis Winterswijk, Manager Communication, Alphatron Marine B.V. ![Alphatron Marine The Business Challenge](https://www.sbs-satbill.com/hs-fs/hubfs/Alphatron%20Marine%20The%20Business%20Challenge.webp?width=500&height=500&name=Alphatron%20Marine%20The%20Business%20Challenge.webp "Alphatron Marine The Business Challenge") ## The Business Challenge Alphatron Marine were facing problems in managing multiple billing systems and in integrating their many different communications services into a single invoice for their customers. They needed a single, integrated, flexible and adaptable billing platform to enable them to continue to take on and develop innovative market-leading solutions for their customers. ## The Symbiosys Business Solution The SATbill implementation team reviewed the flow of incoming billing information, and the existing and planned billing needs, and defined a core SATbill system, including some additional customisations to fully meet Alphatron Marine’s needs. This was installed at Alphatron Marine’s offices in Rotterdam and the data from the previous systems were loaded into SATbill. Comprehensive training was delivered on-site, backed up by highly-responsive off-site support. Alphatron Marine were able to rapidly cutover to the new SATbill system for all their satellite communications billing. [Book A Demo](https://www.sbs-satbill.com/request-an-online-demo) ![Quote Marks](https://www.sbs-satbill.com/hubfs/Quote%20Marks.webp "Quote Marks") *The biggest value is the peace of mind that all is invoiced correctly. I still check all invoices before they are sent out, and I have never found a mistake that was related to the system, only to data entry errors.* ## Q&A With The Client How Does The SATbill Billing Process Compare With Your Previous System? “SATbill has improved our billing process a lot. Previously all the different CDR’s were converted to end-user prices using Excel, and manually processed in our ERP system. Needless to say, this was a time-consuming situation and because of the manual work there was a higher chance for errors. One of the main advantages apart from speed and accuracy is the easy-to-read Traffic Advice that comes along with the invoice, so our customers can see the exact usage of their terminals.” How Has The New System Affected Your Billing Margins? “The main advantage is that our billing margins are now 100% accurate and 100% of the usage will be billed. This provides us with improved management reporting.” How Has SATbill Affected Your Competitiveness? “Our customers now receive a correct and timely invoice all the time, which definitely gives us an advantage over our competitors.” How Has SATbill Affected Your Cash Flow? “SATbill has improved our cash flow significantly. Depending on the service, our invoices go out between 15 and 30 days faster than previously.” How Do You Assess The Value For Money You Get From The SATbill System? “Although an investment has to be made and recovered for SATbill, we have estimated it saves us 4 to 5 working days per month in labour, in which our employees can focus on their day-to-day business.” What Do You Think About The SATbill System And The On-Going Support And Maintenance? “SATbill has been the best software investment our Satcom division has made in years, it saves time and money and provides our customers with a professional invoice and specification. The support we get from Symbiosys is excellent. We have had many questions in the start-up phase and without exception they have been answered quickly and professionally. Also specific bug-fixes are typically dealt with in a matter of hours, not days.” Does The SATbill System Meet Your Expectations? “100%, everything that was discussed and promised in the negotiation phase has been implemented according to our wishes.” Does The SATbill System Deliver Real Value To Alphatron Marine? “Absolutely, the values being the cash flow improvement, less workload for our employees, accurate and timely billing, and a professional invoice and specification for our customers. The biggest value however is the peace of mind for me that all is invoiced correctly. I still check all invoices before they are sent out, and never have I found a mistake that was related to the system, only to data entry errors. That being said, the main condition for the success of SATbill is the preparation of the data that needs to be imported to the system. We have spent a lot of time and effort to realise this together with the SATbill team from Symbiosys, and this has paid off. The SATbill team have done a tremendous job during the implementation and afterwards, and it has been an absolute pleasure to work with them.” ![work-gallery-image-1](https://www.sbs-satbill.com/hubfs/SATbill_Theme_Jan2023/Invoice.webp) ### 3.25 MILLION Invoices generated ![work-gallery-image-1](https://www.sbs-satbill.com/hubfs/SATbill_Theme_Jan2023/Shape%201.webp) ### 42 Providers covered ![work-gallery-image-1](https://www.sbs-satbill.com/hubfs/SATbill_Theme_Jan2023/Shape-2.webp) ### 56,000 Terminals/SIMs handled ![work-gallery-image-1](https://www.sbs-satbill.com/hubfs/SATbill_Theme_Jan2023/Shape-3.webp) ### £ ### 325 MILLION Revenue generated for customers ![work-gallery-image-1](https://www.sbs-satbill.com/hubfs/SATbill_Theme_Jan2023/Shape-4.webp) ### 14 Different countries ## Download Our FREE Ultimate Guide to Satellite Airtime Billing We have put together a helpful overview aimed at satellite service providers looking to improve their billing processes and systems. Get your copy today. ![satbill thin](https://www.sbs-satbill.com/hs-fs/hubfs/satbill%20thin.webp?width=386&height=386&name=satbill%20thin.webp) ## Client Testimonials ![quote-icon](https://www.sbs-satbill.com/hubfs/imgpsh_fullsize_anim.webp) From set up to implementation Symbiosys always provided a very prompt response times and resolution to any query. Working with a Company that understands our Airtime business proved very useful and saved a lot of time in set up meaning we were able to go from start to first invoice in three months. SATbill has been an incredibly useful tool for our Airtime business allowing us better visibility, control and reducing the complete airtime process. ![Sirm](https://www.sbs-satbill.com/hubfs/Sirm.webp) Airtime Manager SIRM UK Ltd ![quote-icon](https://www.sbs-satbill.com/hubfs/imgpsh_fullsize_anim.webp) We have improved our productivity in managing the billing processes for our airtime business division with the use of SATbill from Symbiosys Business Solutions. We are now able to ensure timely and accurate billing for our customers which in turn improves customer satisfaction. The solution has some standard and yet very useful reports for cost and sales analysis. More importantly, Symbiosys Business Solutions are very flexible and this makes it easier to do business with them and their support team are very responsive to any support we need. ![imgpsh_fullsize_anim (1)](https://www.sbs-satbill.com/hubfs/SATbill_Theme_Jan2023/imgpsh_fullsize_anim%20(1).webp) Ooi Chee Kong Sales Operations Manager Jason Electronics Pte Ltd ![quote-icon](https://www.sbs-satbill.com/hubfs/imgpsh_fullsize_anim.webp) We have a large number of customers who purchase satellite traffic from our company, and for years the management of billing was one of the most complex processes in our organisation. The launch of the SATbill project has enabled us to make this process simpler and more efficient and to be able to create custom subscription profiles for our customers. ![SirmItalia_1200x1200](https://www.sbs-satbill.com/hubfs/SirmItalia_1200x1200.png) Gaetano Volpe Airtime Manager SIRM Italia S.R.L ![quote-icon](https://www.sbs-satbill.com/hubfs/imgpsh_fullsize_anim.webp) SATbill has been the best software investment our Satcom division has made in years; it saves time and money and provides our customers with a professional invoice and specification. ![Alphatron Marine](https://www.sbs-satbill.com/hubfs/Alphatron_Marine_logo-removebg-preview.webp) Airtime Manager Alphatron Marine ![quote-icon](https://www.sbs-satbill.com/hubfs/imgpsh_fullsize_anim.webp) From set up to implementation Symbiosys always provided a very prompt response times and resolution to any query. Working with a Company that understands our Airtime business proved very useful and saved a lot of time in set up meaning we were able to go from start to first invoice in three months. SATbill has been an incredibly useful tool for our Airtime business allowing us better visibility, control and reducing the complete airtime process. ![Soremar Group](https://www.sbs-satbill.com/hubfs/Soremar_Group-removebg-preview.webp) Dounia Gnaou Financial Manager Soremar Group ![quote-icon](https://www.sbs-satbill.com/hubfs/imgpsh_fullsize_anim.webp) Symbiosys Business Solutions commitment to improving our business processes and supporting our systems, combined with their high level of customer support, has dramatically enhanced our cash flow and enabled us to offer improved services to our customers. ![7E Communications](https://www.sbs-satbill.com/hubfs/7E.png) Managing Director 7E Communications Limited Previous Next [Read More Testimonials](https://sbs-satbill-6311951.hs-sites.com/testimonials) ## Latest From the Blog [View All Blogs](https://www.sbs-satbill.com/blog) [![How Do Iridium Service Providers Bill Their Customers For Certus Services?](https://www.sbs-satbill.com/hs-fs/hubfs/Iridium-Certus-Service-Providers.webp?width=565&height=350&name=Iridium-Certus-Service-Providers.webp)](https://www.sbs-satbill.com/blog/how-do-iridium-service-providers-bill-their-customers-for-certus-services) ### [How Do Iridium Service Providers Bill Their Customers For Certus Services?](https://www.sbs-satbill.com/blog/how-do-iridium-service-providers-bill-their-customers-for-certus-services) August 2023 Iridium Certus represents a groundbreaking global satellite communication service through its constellation of low Earth orbit (LEO) satellites. Various factors and billing models... [Continue Reading](https://www.sbs-satbill.com/blog/how-do-iridium-service-providers-bill-their-customers-for-certus-services) [![A large satellite stationed above earth, improving the efficiency and productivity of a company's Back-Office, CRM and ERP Systems ](https://www.sbs-satbill.com/hs-fs/hubfs/How-To-Integrate-Your-Back-Office-CRM-and-ERP-Systems-With-Your-Satellite-Airtime-Billing-System-To-Improve-Efficiency-and-Productivity.jpg?width=565&height=350&name=How-To-Integrate-Your-Back-Office-CRM-and-ERP-Systems-With-Your-Satellite-Airtime-Billing-System-To-Improve-Efficiency-and-Productivity.jpg)](https://www.sbs-satbill.com/blog/integrating-your-back-office-systems-with-your-satellite-airtime-billing-system) ### [How To Integrate Your Back-Office, CRM & ERP Systems With Your Satellite Airtime Billing System To Improve Efficiency & Productivity](https://www.sbs-satbill.com/blog/integrating-your-back-office-systems-with-your-satellite-airtime-billing-system) February 2023 In today's digital world, businesses strive to streamline operations and increase efficiency. One proven way to do this is by integrating your back-office, CRM, and ERP systems... [Continue Reading](https://www.sbs-satbill.com/blog/integrating-your-back-office-systems-with-your-satellite-airtime-billing-system) ## Contact Us To find out more about SATbill and how it could benefit your business, please contact us. [satbill@symbiosys-bs.co.uk](mailto:satbill@symbiosys-bk.co.uk) [+44 (0) 1260 281700](tel:+44%20(0)%201260%20281700) Symbiosys Business Solutions Ltd Park View House Worrall Street Congleton Cheshire CW12 1DT UK [![satbill-logo](https://www.sbs-satbill.com/hs-fs/hubfs/SymbiosysSatbill%20logos-1_Page_2.png?width=670&height=434&name=SymbiosysSatbill%20logos-1_Page_2.png "satbill-logo")](https://sbs-satbill.com) [satbill@symbiosys-bs.co.uk](mailto:satbill@symbiosys-bk.co.uk) [+44 (0) 1260 281700](tel:+44%20(0)%201260%20281700) Symbiosys Business Solutions Ltd Park View House Worrall Street Congleton Cheshire CW12 1DT UK [facebook-f icon](https://www.facebook.com/SymbiosysBS) [twitter icon](https://twitter.com/SBS_SATbill) [linkedin-in icon](https://www.linkedin.com/showcase/satbill/) [instagram icon](https://www.instagram.com/sbssatbill/) ### Professional Services - [Services Overview](https://www.sbs-satbill.com/professional-services) - [Customisations](https://www.sbs-satbill.com/customisable-billing-software) - [Implementation](https://www.sbs-satbill.com/satbill-implementation) - [Support & Maintenance](https://www.sbs-satbill.com/support-maintenance) - [Bespoke Software Development](https://www.sbs-satbill.com/bespoke-software-development) ### Satcom Operators - [Inmarsat](https://www.sbs-satbill.com/inmarsat) - [Iridium](https://www.sbs-satbill.com/iridium-billing-platform) - [Thuraya](https://www.sbs-satbill.com/thuraya) - [Globalstar](https://www.sbs-satbill.com/globalstar-billing-platform) - [VSAT](https://www.sbs-satbill.com/vsat-systems) ### Resources - [Blog](https://www.sbs-satbill.com/blog) - [Satellite Airtime Billing Guide](https://www.sbs-satbill.com/satellite-airtime-billing-guide) - [Testimonials](https://www.sbs-satbill.com/testimonials) - [FAQs](https://www.sbs-satbill.com/frequently-asked-questions) - [Case Studies](https://www.sbs-satbill.com/case-studies-alphatron-marine) ### About SATbill - [Positioning](https://www.sbs-satbill.com/positioning-pricing) - [Optional Modules](https://www.sbs-satbill.com/optional-modules) - [Benefits](https://www.sbs-satbill.com/satellite-billing-software-benefits) - [Coverage](https://www.sbs-satbill.com/satbill-scope) - [Billing Process](https://www.sbs-satbill.com/satellite-billing-process) - [Features](https://www.sbs-satbill.com/satellite-billing-software-features) - [About Us](https://www.sbs-satbill.com/satellite-billing-software-overview) - VAT Number: GB 868 3702 90 - Company Number: 05559798 - [Terms & Conditions](https://www.sbs-satbill.com/terms-conditions) - [Privacy Policy](https://www.sbs-satbill.com/privacy-policy) - [Cookie Policy](https://www.sbs-satbill.com/cookie-policy) Copyright 2023 Symbiosys Business Solutions Ltd. 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