--- title: Customisable Satellite Billing Software | Enhancements & New Features description: We have requests for SATbill customisations all the time, which we prioritise according to customer needs and the type of customisation required. image: https://www.sbs-satbill.com/hubfs/SATbill%20Customisations.webp --- [facebook-f icon](https://www.facebook.com/SymbiosysBS) [twitter icon](https://twitter.com/SBS_SATbill) [linkedin-in icon](https://www.linkedin.com/showcase/satbill/) [instagram icon](https://www.instagram.com/sbssatbill/) [satbill@symbiosys-bs.co.uk](mailto:satbill@symbiosys-bs.co.uk) [+44 (0) 1260 281700](tel:+44%20(0)%201260%20281700) [![satbill-logo](https://www.sbs-satbill.com/hs-fs/hubfs/SymbiosysSatbill%20logos-1_Page_2.png?width=670&height=434&name=SymbiosysSatbill%20logos-1_Page_2.png "satbill-logo")](https://sbs-satbill.com) - [Home](https://www.sbs-satbill.com) - About SATbill - [Overview](https://www.sbs-satbill.com/satellite-billing-software-overview) - [Billing Process](https://www.sbs-satbill.com/satellite-billing-process) - [Positioning](https://www.sbs-satbill.com/positioning-pricing) - [SATbill Modules](https://www.sbs-satbill.com/optional-modules) - [Benefits](https://www.sbs-satbill.com/satellite-billing-software-benefits) - [Features](https://www.sbs-satbill.com/satellite-billing-software-features) - [Coverage](https://www.sbs-satbill.com/satbill-scope) - Professional Services - [Services Overview](https://www.sbs-satbill.com/professional-services) - [Customisations](https://www.sbs-satbill.com/customisable-billing-software) - [Implementation](https://www.sbs-satbill.com/satbill-implementation) - [Support & Maintenance](https://www.sbs-satbill.com/support-maintenance) - [Bespoke Software Development](https://www.sbs-satbill.com/bespoke-software-development) - Satcom Operators - [Inmarsat](https://www.sbs-satbill.com/inmarsat) - [Iridium](https://www.sbs-satbill.com/iridium-billing-platform) - [Thuraya](https://www.sbs-satbill.com/thuraya) - [Globalstar](https://www.sbs-satbill.com/globalstar-billing-platform) - [VSAT](https://www.sbs-satbill.com/vsat-systems) - Resources - [Testimonials](https://www.sbs-satbill.com/testimonials) - [Blog](https://www.sbs-satbill.com/blog) - [Case Studies](https://www.sbs-satbill.com/case-studies-alphatron-marine) - [Ultimate Guide To Satellite Airtime Billing](https://www.sbs-satbill.com/satellite-airtime-billing-guide) - [Frequently Asked Questions](https://www.sbs-satbill.com/frequently-asked-questions) # Customisations ## SATbill Customisations A SATbill project typically involves a degree of change management to obtain maximum value from the system. This means that you will have to change your business processes in accordance with SATbill’s [billing process](https://www.sbs-satbill.com/satellite-billing-process). However, you may have some business processes that give you a competitive advantage that you need to retain.  In this situation, we will customise SATbill with the features and functions that you require. Your requirements may also change over time, which may result in further customistions to SATbill. You may need some customisations implemented urgently while others may just be a ‘nice to have feature’ that can be developed in time. Some of these customisations may, or not, be useful to other customers and some will be essential for all customers. How we charge for customisations and the priority we give them is covered in our customisations policy. ![SATbill Customisations](https://www.sbs-satbill.com/hubfs/SATbill%20Customisations.webp "SATbill Customisations") ## Customisations Policy We have requests for SATbill changes all the time, which we prioritise according to customer needs and the type of customisation required. The priority and charging levels are defined as follows:   ![SATBill High Priority Updated](https://www.sbs-satbill.com/hubfs/SATBill%20High%20Priority%20Updated.webp "SATBill High Priority Updated") ### **High Priority** The highest priority is given to a customer request that has a requirement specific to them that they need as a matter of urgency. This is normally a customisation that we charge for in full and deliver expediently. ### **Medium Priority** The medium priority level is assigned to a change that is required due to an existing provider introducing a new service which cannot be configured in SATbill. Other examples of this are where an existing provider changes their CDR format. We don’t charge for these customisations but we deliver them fairly promptly. The medium priority level is also assigned to a request for new functionality in SATbill  that may be useful to other customers at some point in the future. In this case we tend to share the cost of development with the customer. ![SATBill Medium Priority Updated](https://www.sbs-satbill.com/hubfs/SATBill%20Medium%20Priority%20Updated.webp "SATBill Medium Priority Updated") ### **Low Priority** The lowest priority is usually given to a change that is not specific to a particular customer and is not urgent. This is normally a customisation that we don’t charge for but it takes longer to deliver than the other customisation levels. [Contact Us](https://www.sbs-satbill.com/request-a-quote) ![SATBill Low Priority Updated](https://www.sbs-satbill.com/hubfs/SATBill%20Low%20Priority%20Updated.webp "SATBill Low Priority Updated") ![work-gallery-image-1](https://www.sbs-satbill.com/hubfs/SATbill_Theme_Jan2023/Invoice.webp) ### 3.25 MILLION Invoices generated ![work-gallery-image-1](https://www.sbs-satbill.com/hubfs/SATbill_Theme_Jan2023/Shape%201.webp) ### 42 Providers covered ![work-gallery-image-1](https://www.sbs-satbill.com/hubfs/SATbill_Theme_Jan2023/Shape-2.webp) ### 56,000 Terminals/SIMs handled ![work-gallery-image-1](https://www.sbs-satbill.com/hubfs/SATbill_Theme_Jan2023/Shape-3.webp) ### £ ### 325 MILLION Revenue generated for customers ![work-gallery-image-1](https://www.sbs-satbill.com/hubfs/SATbill_Theme_Jan2023/Shape-4.webp) ### 14 Different countries ## Download Our FREE Ultimate Guide to Satellite Airtime Billing We have put together a helpful overview aimed at satellite service providers looking to improve their billing processes and systems. Get your copy today. ![satbill thin](https://www.sbs-satbill.com/hs-fs/hubfs/satbill%20thin.webp?width=386&height=386&name=satbill%20thin.webp) ## Client Testimonials ![quote-icon](https://www.sbs-satbill.com/hubfs/imgpsh_fullsize_anim.webp) From set up to implementation Symbiosys always provided a very prompt response times and resolution to any query. Working with a Company that understands our Airtime business proved very useful and saved a lot of time in set up meaning we were able to go from start to first invoice in three months. SATbill has been an incredibly useful tool for our Airtime business allowing us better visibility, control and reducing the complete airtime process. ![Sirm](https://www.sbs-satbill.com/hubfs/Sirm.webp) Airtime Manager SIRM UK Ltd ![quote-icon](https://www.sbs-satbill.com/hubfs/imgpsh_fullsize_anim.webp) We have improved our productivity in managing the billing processes for our airtime business division with the use of SATbill from Symbiosys Business Solutions. We are now able to ensure timely and accurate billing for our customers which in turn improves customer satisfaction. The solution has some standard and yet very useful reports for cost and sales analysis. More importantly, Symbiosys Business Solutions are very flexible and this makes it easier to do business with them and their support team are very responsive to any support we need. ![imgpsh_fullsize_anim (1)](https://www.sbs-satbill.com/hubfs/SATbill_Theme_Jan2023/imgpsh_fullsize_anim%20(1).webp) Ooi Chee Kong Sales Operations Manager Jason Electronics Pte Ltd ![quote-icon](https://www.sbs-satbill.com/hubfs/imgpsh_fullsize_anim.webp) We have a large number of customers who purchase satellite traffic from our company, and for years the management of billing was one of the most complex processes in our organisation. The launch of the SATbill project has enabled us to make this process simpler and more efficient and to be able to create custom subscription profiles for our customers. ![SirmItalia_1200x1200](https://www.sbs-satbill.com/hubfs/SirmItalia_1200x1200.png) Gaetano Volpe Airtime Manager SIRM Italia S.R.L ![quote-icon](https://www.sbs-satbill.com/hubfs/imgpsh_fullsize_anim.webp) SATbill has been the best software investment our Satcom division has made in years; it saves time and money and provides our customers with a professional invoice and specification. ![Alphatron Marine](https://www.sbs-satbill.com/hubfs/Alphatron_Marine_logo-removebg-preview.webp) Airtime Manager Alphatron Marine ![quote-icon](https://www.sbs-satbill.com/hubfs/imgpsh_fullsize_anim.webp) From set up to implementation Symbiosys always provided a very prompt response times and resolution to any query. Working with a Company that understands our Airtime business proved very useful and saved a lot of time in set up meaning we were able to go from start to first invoice in three months. SATbill has been an incredibly useful tool for our Airtime business allowing us better visibility, control and reducing the complete airtime process. ![Soremar Group](https://www.sbs-satbill.com/hubfs/Soremar_Group-removebg-preview.webp) Dounia Gnaou Financial Manager Soremar Group ![quote-icon](https://www.sbs-satbill.com/hubfs/imgpsh_fullsize_anim.webp) Symbiosys Business Solutions commitment to improving our business processes and supporting our systems, combined with their high level of customer support, has dramatically enhanced our cash flow and enabled us to offer improved services to our customers. ![7E Communications](https://www.sbs-satbill.com/hubfs/7E.png) Managing Director 7E Communications Limited Previous Next [Read More Testimonials](https://sbs-satbill-6311951.hs-sites.com/testimonials) ## Latest From the Blog [View All Blogs](https://www.sbs-satbill.com/blog) [![How Do Iridium Service Providers Bill Their Customers For Certus Services?](https://www.sbs-satbill.com/hs-fs/hubfs/Iridium-Certus-Service-Providers.webp?width=565&height=350&name=Iridium-Certus-Service-Providers.webp)](https://www.sbs-satbill.com/blog/how-do-iridium-service-providers-bill-their-customers-for-certus-services) ### [How Do Iridium Service Providers Bill Their Customers For Certus Services?](https://www.sbs-satbill.com/blog/how-do-iridium-service-providers-bill-their-customers-for-certus-services) August 2023 Iridium Certus represents a groundbreaking global satellite communication service through its constellation of low Earth orbit (LEO) satellites. Various factors and billing models... [Continue Reading](https://www.sbs-satbill.com/blog/how-do-iridium-service-providers-bill-their-customers-for-certus-services) [![A large satellite stationed above earth, improving the efficiency and productivity of a company's Back-Office, CRM and ERP Systems ](https://www.sbs-satbill.com/hs-fs/hubfs/How-To-Integrate-Your-Back-Office-CRM-and-ERP-Systems-With-Your-Satellite-Airtime-Billing-System-To-Improve-Efficiency-and-Productivity.jpg?width=565&height=350&name=How-To-Integrate-Your-Back-Office-CRM-and-ERP-Systems-With-Your-Satellite-Airtime-Billing-System-To-Improve-Efficiency-and-Productivity.jpg)](https://www.sbs-satbill.com/blog/integrating-your-back-office-systems-with-your-satellite-airtime-billing-system) ### [How To Integrate Your Back-Office, CRM & ERP Systems With Your Satellite Airtime Billing System To Improve Efficiency & Productivity](https://www.sbs-satbill.com/blog/integrating-your-back-office-systems-with-your-satellite-airtime-billing-system) February 2023 In today's digital world, businesses strive to streamline operations and increase efficiency. One proven way to do this is by integrating your back-office, CRM, and ERP systems... [Continue Reading](https://www.sbs-satbill.com/blog/integrating-your-back-office-systems-with-your-satellite-airtime-billing-system) ## Contact Us To find out more about SATbill and how it could benefit your business, please contact us. [satbill@symbiosys-bs.co.uk](mailto:satbill@symbiosys-bk.co.uk) [+44 (0) 1260 281700](tel:+44%20(0)%201260%20281700) Symbiosys Business Solutions Ltd Park View House Worrall Street Congleton Cheshire CW12 1DT UK [![satbill-logo](https://www.sbs-satbill.com/hs-fs/hubfs/SymbiosysSatbill%20logos-1_Page_2.png?width=670&height=434&name=SymbiosysSatbill%20logos-1_Page_2.png "satbill-logo")](https://sbs-satbill.com) [satbill@symbiosys-bs.co.uk](mailto:satbill@symbiosys-bk.co.uk) [+44 (0) 1260 281700](tel:+44%20(0)%201260%20281700) Symbiosys Business Solutions Ltd Park View House Worrall Street Congleton Cheshire CW12 1DT UK [facebook-f icon](https://www.facebook.com/SymbiosysBS) [twitter icon](https://twitter.com/SBS_SATbill) [linkedin-in icon](https://www.linkedin.com/showcase/satbill/) [instagram icon](https://www.instagram.com/sbssatbill/) ### Professional Services - [Services Overview](https://www.sbs-satbill.com/professional-services) - [Customisations](https://www.sbs-satbill.com/customisable-billing-software) - [Implementation](https://www.sbs-satbill.com/satbill-implementation) - [Support & Maintenance](https://www.sbs-satbill.com/support-maintenance) - [Bespoke Software Development](https://www.sbs-satbill.com/bespoke-software-development) ### Satcom Operators - [Inmarsat](https://www.sbs-satbill.com/inmarsat) - [Iridium](https://www.sbs-satbill.com/iridium-billing-platform) - [Thuraya](https://www.sbs-satbill.com/thuraya) - [Globalstar](https://www.sbs-satbill.com/globalstar-billing-platform) - [VSAT](https://www.sbs-satbill.com/vsat-systems) ### Resources - [Blog](https://www.sbs-satbill.com/blog) - [Satellite Airtime Billing Guide](https://www.sbs-satbill.com/satellite-airtime-billing-guide) - [Testimonials](https://www.sbs-satbill.com/testimonials) - [FAQs](https://www.sbs-satbill.com/frequently-asked-questions) - [Case Studies](https://www.sbs-satbill.com/case-studies-alphatron-marine) ### About SATbill - [Positioning](https://www.sbs-satbill.com/positioning-pricing) - [Optional Modules](https://www.sbs-satbill.com/optional-modules) - [Benefits](https://www.sbs-satbill.com/satellite-billing-software-benefits) - [Coverage](https://www.sbs-satbill.com/satbill-scope) - [Billing Process](https://www.sbs-satbill.com/satellite-billing-process) - [Features](https://www.sbs-satbill.com/satellite-billing-software-features) - [About Us](https://www.sbs-satbill.com/satellite-billing-software-overview) - VAT Number: GB 868 3702 90 - Company Number: 05559798 - [Terms & Conditions](https://www.sbs-satbill.com/terms-conditions) - [Privacy Policy](https://www.sbs-satbill.com/privacy-policy) - [Cookie Policy](https://www.sbs-satbill.com/cookie-policy) Copyright 2023 Symbiosys Business Solutions Ltd. 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