SATbill Modules

Customer Portal

Our SATbill Customer Portal is a secure browser-based solution that enables your customers to view their invoices, balance summaries, traffic advices, billed CDR files and much more.

Within SATbill, you have “one-click” control over the release of monthly billing documents and billed CDRs to the portal. Documents and CDRs are then immediately available on the portal for your customers to view. The portal can be configured with your own logo, colour scheme and language. You can also add your own links and post news or special offers to your customers.

The main features of the portal include:

• Search for and download all types of billing documents (Invoices, Balance Summaries, Traffic Advices, Excel and CDR files). View example
• Ability to view invoices and the paid/due/overdue status of each. View example
• Facility to pay invoices using the eWAY payment gateway. View example
• Facility to activate, suspend, unsuspend and deactivate an IMEI. View example
• Ability to view IMEIs and their current status. View example
• Ability to view usage alerts and the usage for all items. View example
• Search for and view installations and see the equipment linked to those installations. View example 1 View example 2
• Search and view all equipment details, including IMN(s) and telephone numbers. View example 1 View example 2
• Comprehensive CDR searching to find, view and download billed CDRs in Excel format. View example
• Ability for each end-user to change their password. View example
• Ability for each end-user to set their preferred language. View example

• The ability to monitor a unit’s usage against set daily, weekly, monthly and yearly limits.
• Generation of immediate email alerts to customers when usage limits are reached in a period.
• Covers any type of service using daily CDR files.
• Access to real-time usage data from IWS, for both MB and voice minutes.
• The IWS may be polled up to every 5 minutes to obtain usage data. “In progress” calls are also seen and their usage is reported.
• The ability to set any limit in any units covering a time period.
• Automatic suspend requests can be set up to close down an Iridium SIM or unit if its usage becomes excessive.
• Suspended units may be re-enabled in SATbill by an authorised user, without having to use Iridium’s SP Net.
• Visibility of all configured monitor limits and alerts that have been triggered .
• Internal alerting to SATbill users when SIM usage limits are reached.
• Multiple alert levels may be set for the same SIM and time period, so the customer can be alerted in stages as the usage builds up.
• Configurable email messages at each alert stage.