--- title: Airtime Billing Solution | Installation, Configuration, Training description: A SATbill implementation typically includes preparation, installation, configuration, data migration, training, testing and handover, image: https://www.sbs-satbill.com/hubfs/SATbill%20Satellite%20Airtime%20Billing%20Software%20Implementation.webp --- [facebook-f icon](https://www.facebook.com/SymbiosysBS) [twitter icon](https://twitter.com/SBS_SATbill) [linkedin-in icon](https://www.linkedin.com/showcase/satbill/) [instagram icon](https://www.instagram.com/sbssatbill/) [satbill@symbiosys-bs.co.uk](mailto:satbill@symbiosys-bs.co.uk) [+44 (0) 1260 281700](tel:+44%20(0)%201260%20281700) [![satbill-logo](https://www.sbs-satbill.com/hs-fs/hubfs/SymbiosysSatbill%20logos-1_Page_2.png?width=670&height=434&name=SymbiosysSatbill%20logos-1_Page_2.png "satbill-logo")](https://sbs-satbill.com) - [Home](https://www.sbs-satbill.com) - About SATbill - [Overview](https://www.sbs-satbill.com/satellite-billing-software-overview) - [Billing Process](https://www.sbs-satbill.com/satellite-billing-process) - [Positioning](https://www.sbs-satbill.com/positioning-pricing) - [SATbill Modules](https://www.sbs-satbill.com/optional-modules) - [Benefits](https://www.sbs-satbill.com/satellite-billing-software-benefits) - [Features](https://www.sbs-satbill.com/satellite-billing-software-features) - [Coverage](https://www.sbs-satbill.com/satbill-scope) - Professional Services - [Services Overview](https://www.sbs-satbill.com/professional-services) - [Customisations](https://www.sbs-satbill.com/customisable-billing-software) - [Implementation](https://www.sbs-satbill.com/satbill-implementation) - [Support & Maintenance](https://www.sbs-satbill.com/support-maintenance) - [Bespoke Software Development](https://www.sbs-satbill.com/bespoke-software-development) - Satcom Operators - [Inmarsat](https://www.sbs-satbill.com/inmarsat) - [Iridium](https://www.sbs-satbill.com/iridium-billing-platform) - [Thuraya](https://www.sbs-satbill.com/thuraya) - [Globalstar](https://www.sbs-satbill.com/globalstar-billing-platform) - [VSAT](https://www.sbs-satbill.com/vsat-systems) - Resources - [Testimonials](https://www.sbs-satbill.com/testimonials) - [Blog](https://www.sbs-satbill.com/blog) - [Case Studies](https://www.sbs-satbill.com/case-studies-alphatron-marine) - [Ultimate Guide To Satellite Airtime Billing](https://www.sbs-satbill.com/satellite-airtime-billing-guide) - [Frequently Asked Questions](https://www.sbs-satbill.com/frequently-asked-questions) # SATbill Implementation ## Implementation SATbill implementations are different for each customer but typically include preparation, installation, configuration, data migration, training, testing and handover. The key to a successful implementation is to prepare and plan for it. Guidance for this is provided in the form of an implementation guide, which will help you through the process. The preparation and installation work is done remotely and the configuration, data migration, training, testing and handover is undertaken at your premises. ![SATbill Satellite Airtime Billing Software Implementation](https://www.sbs-satbill.com/hubfs/SATbill%20Satellite%20Airtime%20Billing%20Software%20Implementation.webp "SATbill Satellite Airtime Billing Software Implementation") ![SATbill Preparation And Installation](https://www.sbs-satbill.com/hubfs/SATbill%20Preparation%20And%20Installation.webp "SATbill Preparation And Installation") ## Preparation And Installation This phase involves the preparation of the infrastructure that SATbill will run on, the installation of the software and the cleaning of your data. The implementation guide contains all the information that you need to prepare the server and client machines, the backup and the network. If you intend to use a cloud platform then you can get all this done for you by your platform provider. Before installing SATbill, you will need to install the [4D software](http://www.4d.com/) that it runs on, both for the server and the client. You also need to ‘clean’ the information in your existing system before we migrate it to SATbill. This will avoid importing information into SATbill that relates to customers or equipment that are no longer being invoiced. ### Configuration SATbill can be configured to your own specific needs via a number of built-in configuration screens. The configuration of SATbill typically includes the following areas: • Localisation • File Locations • Services and Providers • Financial Control • Billing and Invoice Control • Email Server • FTP • Users and Groups ![Who-Are-The-Top-4-Satellite-Service-Providers](https://www.sbs-satbill.com/hubfs/Imported_Blog_Media/Who-Are-The-Top-4-Satellite-Service-Providers.png "Who-Are-The-Top-4-Satellite-Service-Providers") [Download The Satellite Airtime Billing Guide](https://www.sbs-satbill.com/satellite-airtime-billing-guide) ## Data Migration Data migration typically includes the import of customers, installations and equipment information from your existing billing system into SATbill. Information is first exported into 3 predefined spreadsheets and then imported using SATbill’s built-in routines. SATbill is then further configured with all your pricing plans and contracts. ![SATBill Data Migration](https://www.sbs-satbill.com/hubfs/SATBill%20Data%20Migration.webp "SATBill Data Migration") ![SATBill Training](https://www.sbs-satbill.com/hubfs/SATBill%20Training.webp "SATBill Training") ## Training The SATbill training takes four days to complete and covers topics for both the core users and the system administrators. During the [training course](https://www.sbs-satbill.com/), you’ll learn how to use, edit and manage the system and understand why changes are necessary as you continue to use SATbill. ## Testing And Handover Once all the data-loading has been completed and all the call plans and agreements have been created we will then attempt a draft billing run for you. Before we do this, we load in 2-months’ worth of CDR files and deal with any mediation errors that occur. Once all mediation errors have been cleared, the draft billing can be run. This will produce draft invoices for each customer, vessel, agreement or item. These draft invoices will be compared with the actual invoices as issued that month and any discrepancy investigated and the data corrected as necessary. The draft billing run can be triggered as many times as necessary in order to achieve the correct comparison with the old billing system. Once you are satisfied that the draft invoices are correct, then the final billing run will be initiated and the final documents created. Again, these can be compared with the documents produced for the same month from your old billing system. We will then load in the previous month’s CDR files and repeat the process. When all the testing has been done and the user acceptance criteria has been met, then the handover will be complete, and your annual support and maintenance period will start. [Contact Us](https://www.sbs-satbill.com/contact-us) ![SATbill Testing And Handover](https://www.sbs-satbill.com/hubfs/SATbill%20Testing%20And%20Handover.webp "SATbill Testing And Handover") ![work-gallery-image-1](https://www.sbs-satbill.com/hubfs/SATbill_Theme_Jan2023/Invoice.webp) ### 3.25 MILLION Invoices generated ![work-gallery-image-1](https://www.sbs-satbill.com/hubfs/SATbill_Theme_Jan2023/Shape%201.webp) ### 42 Providers covered ![work-gallery-image-1](https://www.sbs-satbill.com/hubfs/SATbill_Theme_Jan2023/Shape-2.webp) ### 56,000 Terminals/SIMs handled ![work-gallery-image-1](https://www.sbs-satbill.com/hubfs/SATbill_Theme_Jan2023/Shape-3.webp) ### £ ### 325 MILLION Revenue generated for customers ![work-gallery-image-1](https://www.sbs-satbill.com/hubfs/SATbill_Theme_Jan2023/Shape-4.webp) ### 14 Different countries ## Download Our FREE Ultimate Guide to Satellite Airtime Billing We have put together a helpful overview aimed at satellite service providers looking to improve their billing processes and systems. Get your copy today. ![satbill thin](https://www.sbs-satbill.com/hs-fs/hubfs/satbill%20thin.webp?width=386&height=386&name=satbill%20thin.webp) ## Client Testimonials ![quote-icon](https://www.sbs-satbill.com/hubfs/imgpsh_fullsize_anim.webp) From set up to implementation Symbiosys always provided a very prompt response times and resolution to any query. Working with a Company that understands our Airtime business proved very useful and saved a lot of time in set up meaning we were able to go from start to first invoice in three months. SATbill has been an incredibly useful tool for our Airtime business allowing us better visibility, control and reducing the complete airtime process. ![Sirm](https://www.sbs-satbill.com/hubfs/Sirm.webp) Airtime Manager SIRM UK Ltd ![quote-icon](https://www.sbs-satbill.com/hubfs/imgpsh_fullsize_anim.webp) We have improved our productivity in managing the billing processes for our airtime business division with the use of SATbill from Symbiosys Business Solutions. We are now able to ensure timely and accurate billing for our customers which in turn improves customer satisfaction. The solution has some standard and yet very useful reports for cost and sales analysis. More importantly, Symbiosys Business Solutions are very flexible and this makes it easier to do business with them and their support team are very responsive to any support we need. ![imgpsh_fullsize_anim (1)](https://www.sbs-satbill.com/hubfs/SATbill_Theme_Jan2023/imgpsh_fullsize_anim%20(1).webp) Ooi Chee Kong Sales Operations Manager Jason Electronics Pte Ltd ![quote-icon](https://www.sbs-satbill.com/hubfs/imgpsh_fullsize_anim.webp) We have a large number of customers who purchase satellite traffic from our company, and for years the management of billing was one of the most complex processes in our organisation. The launch of the SATbill project has enabled us to make this process simpler and more efficient and to be able to create custom subscription profiles for our customers. ![SirmItalia_1200x1200](https://www.sbs-satbill.com/hubfs/SirmItalia_1200x1200.png) Gaetano Volpe Airtime Manager SIRM Italia S.R.L ![quote-icon](https://www.sbs-satbill.com/hubfs/imgpsh_fullsize_anim.webp) SATbill has been the best software investment our Satcom division has made in years; it saves time and money and provides our customers with a professional invoice and specification. ![Alphatron Marine](https://www.sbs-satbill.com/hubfs/Alphatron_Marine_logo-removebg-preview.webp) Airtime Manager Alphatron Marine ![quote-icon](https://www.sbs-satbill.com/hubfs/imgpsh_fullsize_anim.webp) From set up to implementation Symbiosys always provided a very prompt response times and resolution to any query. Working with a Company that understands our Airtime business proved very useful and saved a lot of time in set up meaning we were able to go from start to first invoice in three months. SATbill has been an incredibly useful tool for our Airtime business allowing us better visibility, control and reducing the complete airtime process. ![Soremar Group](https://www.sbs-satbill.com/hubfs/Soremar_Group-removebg-preview.webp) Dounia Gnaou Financial Manager Soremar Group ![quote-icon](https://www.sbs-satbill.com/hubfs/imgpsh_fullsize_anim.webp) Symbiosys Business Solutions commitment to improving our business processes and supporting our systems, combined with their high level of customer support, has dramatically enhanced our cash flow and enabled us to offer improved services to our customers. ![7E Communications](https://www.sbs-satbill.com/hubfs/7E.png) Managing Director 7E Communications Limited Previous Next [Read More Testimonials](https://sbs-satbill-6311951.hs-sites.com/testimonials) ## Latest From the Blog [View All Blogs](https://www.sbs-satbill.com/blog) [![How Do Iridium Service Providers Bill Their Customers For Certus Services?](https://www.sbs-satbill.com/hs-fs/hubfs/Iridium-Certus-Service-Providers.webp?width=565&height=350&name=Iridium-Certus-Service-Providers.webp)](https://www.sbs-satbill.com/blog/how-do-iridium-service-providers-bill-their-customers-for-certus-services) ### [How Do Iridium Service Providers Bill Their Customers For Certus Services?](https://www.sbs-satbill.com/blog/how-do-iridium-service-providers-bill-their-customers-for-certus-services) August 2023 Iridium Certus represents a groundbreaking global satellite communication service through its constellation of low Earth orbit (LEO) satellites. Various factors and billing models... [Continue Reading](https://www.sbs-satbill.com/blog/how-do-iridium-service-providers-bill-their-customers-for-certus-services) [![A large satellite stationed above earth, improving the efficiency and productivity of a company's Back-Office, CRM and ERP Systems ](https://www.sbs-satbill.com/hs-fs/hubfs/How-To-Integrate-Your-Back-Office-CRM-and-ERP-Systems-With-Your-Satellite-Airtime-Billing-System-To-Improve-Efficiency-and-Productivity.jpg?width=565&height=350&name=How-To-Integrate-Your-Back-Office-CRM-and-ERP-Systems-With-Your-Satellite-Airtime-Billing-System-To-Improve-Efficiency-and-Productivity.jpg)](https://www.sbs-satbill.com/blog/integrating-your-back-office-systems-with-your-satellite-airtime-billing-system) ### [How To Integrate Your Back-Office, CRM & ERP Systems With Your Satellite Airtime Billing System To Improve Efficiency & Productivity](https://www.sbs-satbill.com/blog/integrating-your-back-office-systems-with-your-satellite-airtime-billing-system) February 2023 In today's digital world, businesses strive to streamline operations and increase efficiency. One proven way to do this is by integrating your back-office, CRM, and ERP systems... [Continue Reading](https://www.sbs-satbill.com/blog/integrating-your-back-office-systems-with-your-satellite-airtime-billing-system) ## Contact Us To find out more about SATbill and how it could benefit your business, please contact us. [satbill@symbiosys-bs.co.uk](mailto:satbill@symbiosys-bk.co.uk) [+44 (0) 1260 281700](tel:+44%20(0)%201260%20281700) Symbiosys Business Solutions Ltd Park View House Worrall Street Congleton Cheshire CW12 1DT UK [![satbill-logo](https://www.sbs-satbill.com/hs-fs/hubfs/SymbiosysSatbill%20logos-1_Page_2.png?width=670&height=434&name=SymbiosysSatbill%20logos-1_Page_2.png "satbill-logo")](https://sbs-satbill.com) [satbill@symbiosys-bs.co.uk](mailto:satbill@symbiosys-bk.co.uk) [+44 (0) 1260 281700](tel:+44%20(0)%201260%20281700) Symbiosys Business Solutions Ltd Park View House Worrall Street Congleton Cheshire CW12 1DT UK [facebook-f icon](https://www.facebook.com/SymbiosysBS) [twitter icon](https://twitter.com/SBS_SATbill) [linkedin-in icon](https://www.linkedin.com/showcase/satbill/) [instagram icon](https://www.instagram.com/sbssatbill/) ### Professional Services - [Services Overview](https://www.sbs-satbill.com/professional-services) - [Customisations](https://www.sbs-satbill.com/customisable-billing-software) - [Implementation](https://www.sbs-satbill.com/satbill-implementation) - [Support & Maintenance](https://www.sbs-satbill.com/support-maintenance) - [Bespoke Software Development](https://www.sbs-satbill.com/bespoke-software-development) ### Satcom Operators - [Inmarsat](https://www.sbs-satbill.com/inmarsat) - [Iridium](https://www.sbs-satbill.com/iridium-billing-platform) - [Thuraya](https://www.sbs-satbill.com/thuraya) - [Globalstar](https://www.sbs-satbill.com/globalstar-billing-platform) - [VSAT](https://www.sbs-satbill.com/vsat-systems) ### Resources - [Blog](https://www.sbs-satbill.com/blog) - [Satellite Airtime Billing Guide](https://www.sbs-satbill.com/satellite-airtime-billing-guide) - [Testimonials](https://www.sbs-satbill.com/testimonials) - [FAQs](https://www.sbs-satbill.com/frequently-asked-questions) - [Case Studies](https://www.sbs-satbill.com/case-studies-alphatron-marine) ### About SATbill - [Positioning](https://www.sbs-satbill.com/positioning-pricing) - [Optional Modules](https://www.sbs-satbill.com/optional-modules) - [Benefits](https://www.sbs-satbill.com/satellite-billing-software-benefits) - [Coverage](https://www.sbs-satbill.com/satbill-scope) - [Billing Process](https://www.sbs-satbill.com/satellite-billing-process) - [Features](https://www.sbs-satbill.com/satellite-billing-software-features) - [About Us](https://www.sbs-satbill.com/satellite-billing-software-overview) - VAT Number: GB 868 3702 90 - Company Number: 05559798 - [Terms & Conditions](https://www.sbs-satbill.com/terms-conditions) - [Privacy Policy](https://www.sbs-satbill.com/privacy-policy) - [Cookie Policy](https://www.sbs-satbill.com/cookie-policy) Copyright 2023 Symbiosys Business Solutions Ltd. 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