Navigation

Satellite Billing Software FAQs

Here, you can find answers to typical questions about our SATbill billing system, it’s comprehensive features, functions modules and integration capabilities.

How do we get data from our old billing system into SATbill?

We have routines to load customers, equipment (including ISNs/IMNs), installations (vessels/aircraft etc.) and existing contracts into SATbill. We can also assist in loading your existing tariffs and call plans.


Can we group several MSDN in one combined invoice?

Yes. You may generate an invoice for a single item (terminal/SIM), or all the items on a contract, all those on an installation or all items for a customer onto a single invoice.


Can we export the output of the system to our accounting system?

We have invoice exports already available in Sage Line 50/100, Sage X3, CSV, Axapta, XML, MS Dynamics SL and SQL formats. If your accounting system can accept an external sales invoice file, then we will be able to format the data and create a correct import file.


Is your billing system hosted online or does it come as a full software package (hosted by us)?

SATbill is a client-server solution that can be deployed on-premise or on a cloud platform (i.e. Azure, AWS etc).


Can the system handle credit limits (credit warnings)?

Yes, based on monthly billing only.


Can the system combine CDRs from several providers, (e.g. Thuraya, VSAT, Inmarsat) and make one end user bill?

Yes. All CDR-based traffic and non-call service charges for a SIM, vessel, contract or customer are brought together in the billing and may be presented on a single invoice. This is configurable for each contract. All services from all providers may be combined on a single invoice, if you wish.


How will your company respond to software update requirements? e.g. Inmarsat introduce a new package beyond Fleet Broadband. Will the onus be on your company to accommodate this change, or will it be something for my company to have to pay for. And what sort of costs?

SATbill is designed to enable its users to configure and modify the services which can be billed. For example, when GSPS was added to the I4 services, we did not need to modify the SATbill software. Instead our customers were able to add and configure the new services themselves through the various modules of SATbill (with e-mail/telephone help from us, as required). Only if the CDR layout itself changes do we need to make changes to SATbill, but it depends what the changes are. If we have to change SATbill to accommodate changes in existing CDR formats then that is done at our cost.


Is there a reconciliation of the original data, back to the total of the invoices produced?
This audit trail is essential from the accounting point of view. The aim is to show the raw data is uploaded and reconciled to the invoices that are sent out and this upload of the invoices to the Accounting software matches back to the raw data.

Yes, we have a reconciliation report which reconciles incoming CDR charges and invoices to the out-going invoices and charges. We also have cost of sales reports which contain additional data, including margin analysis of your various charge classes.


Each month we receive a D91 file from around 10 Telecoms Distributors. These files are then run through our existing software in order to produce invoices. What format of CDRs does your system handle?

SATbill is able to load D91-style CDR files, and also those in csv format, from a variety of providers. We can also provide additional loaders for your own format CDRs, such as VSAT, once we have seen your CDR specification. Changes to (e.g.) Inmarsat’ and Astrium’’s D91 layouts we accommodate at our cost and ensure that SATbill is upgraded before you receive the first of the changed CDRs. It is easy to add additional CDR loading capability for new formats.


Can you convert from USD to our local currency at the time of invoicing?

SATbill has full multi-currency support. You may define your own local currency in SATbill, which means that you can invoice in your currency as required.


Is the billing software completely managed by ourselves?

SATbill can be installed on-premise or on a cloud platform such as Azure or AWS.  We implement and configure SATbill for you and provide you with in-depth training on the system. We also provide you with on-going support. You manage the day-to-day operation of SATbill when you go-live with the system.


We have some unique price plans and would like to know if you offer customisation?

Most customers require some level of customisation and we offer this service on a time and materials basis.


What kind of initial training do you provide?

We provide training to all users and administrators of the system during the implementation. The training is comprehensive and currently takes 4 days to complete.


I’m interested in the Invoice Format sent to customers, is this locked or can you accommodate our current format?

There are 20 standard invoice layouts that come with SATbill but most customers have an invoice layout customised specific to their needs. Essentially we can generate whatever you need in terms of invoice layout. Likewise there are 6 different call advice layouts, plus Excel-based traffic reporting too.


Does your system provide any integration to SAP accounting system?

Yes, we have two different ways of linking with SAP. We can exchange customer (business partner), vessel/installation, equipment and invoice details, and we can also have the SAP system generate the ‘real’ invoice number to use in SATbill. This works by sending real-time requests to SAP from SATbill, and then awaiting a response from SAP.


Currently we use a local Billing Provider, so what would be involved in changing over to SATbill?

We would load the SATbill system for you as part of the implementation. To do this we need full details of each customer (name, address, billing currency, debtor code etc.), installation (vessel name, IMO number/aircraft tailfin code, etc.) and piece of equipment (equipment type, name, SIM/serial numbers, ISN/modem number, IMNs/telephone numbers/codes etc.), and the item’s current ownership details and call plan/tariff that each item should be billed on, and from when. We have spreadsheets that list all this information which we use to help our new customers collate all the necessary data. We have experience of pulling the data from many different sources and reformatting it for SATbill, so we can assist you in this process.


What’s the process for adding new plans for all our services?

SATbill’s “Call plans” (tariff plans) contain the call rates and services charges to be applied to each unit. They are powerful, yet simple to set up. You may create and amend call plans as you wish at any time. There are three key elements to the calls plan: the call rates; the service charges (subscriptions etc.); and the allowance bundles (minutes, MB etc.). These are all set up in the same module and then assigned to an item on a contract.


Does the system handle multiple billing types on one bill, like Iridium SBD and Voice services on one bill?

Yes, you can bill multiple services on one invoice, if that’s what your customer wants. Alternately you can split it up by item or vessel. It’s all selectable by contract so you can mix and match. You can also either show a single line on the invoice for each SIM/terminal, with a backing sheet showing the breakdown of charges for that item, or you can have the invoice itself break down each item/SIMs charges. Again you can mix and match across contracts.


Can the system, have a manually set monthly additional fee added? We are thinking of allowing some customers to pay off their hardware across the term of their airtime contract?

Yes, many of our customers do this to handle leasing or purchase fees, and other non-terminal/SIM-based charges. We have a “Charge Plan” module that allows you to define non-terminal/SIM-based charges, i.e. those charges which apply at a vessel, contract or customer level. It’s flexible and powerful.


Does your system handle bundles?

SATbill supports bundles and allowances in any units of measure, including money bundles. The allowances can be applied to a single time or to a user-defined group of items. A grouped allowance can be either “dynamic” (the allowance flexes as the number of items/SIMs/IMEIs in the group changes) or “static” (all the items share a single fixed allowance). SATbill allows you to build your own bundles and repackage the allowances you purchase from your providers, if you wish.


How are bundles configured in the plans?

SATbill defines the “call plan” (tariff plan) which is to be used for each item or group of items for each active period on each contract. A call plan may be used by one or many customers, and a single customer may be using multiple call plans on their different items at the same time. The call plan contains three main charging elements: the one-off and repeating charges, such as subscriptions; the call rates for each call type; and the bundles and allowances which may be applied. The bundles are then applied to one or more call types within each call plan, meaning you can select which calls do and do not qualify for the bundle. The bundle itself defines the overall allowance value and period, and whether it applies to each item (dynamic) or group of items (static) if the item is part of a SCAP (pooled) plan.


Does the system handle discounts?

SATbill supports dealer rebates and tiered call pricing. Tired pricing can be based on either volume or value of calls made in a period, to reward your high-usage customers with stepped rates.


How would SATbill handle the billing for each of our offices around the world?

Invoice layout and logos can be specified for each Branch Office in SATbill. A branch office is the “billed from” entity, and this allows you to generate different-looking invoices from the same SATbill system. A SATbill “Branch office” is the legal billing entity. The invoice layout, logo, tax rates, and invoicing details such as bank accounts, terms and conditions, and payment terms are all set at this level. Each air-time agreement (contract) is for a single customer and a single branch office (a customer may have contracts with multiple branch offices for their different services). All the reporting and financial exports from SATbill are separated by branch office.


What billing cycles are currently supported by the system?

SATbill supports multiple monthly billing cycles, meaning you can align your end-customers’ billing cycle with that of your providers. For mixed Iridium and Inmarsat resellers this typically means they can run one cycle which is aligned with their off-set Iridium billing cycle (for example 5th to 4th), and one for the 1st-of-the-month providers, such as Inmarsat. Billing runs can also be made specific to certain services and customers, if you wish. Bundles and allowances follow the billing cycle of your provider, thus ensuring alignment with the incoming invoices.

SATbill supports daily “hot billing” to enable you to give your end-customers sight of their daily priced traffic. This hot traffic can be seen on the Customer Portal.


How does the system bill a customer that has services from multiple providers with different cycles?

Currently, they would receive invoice(s) for each cycle in which they have charges. Providers on the same cycle would normally be invoiced together, but you can run the billing by provider if you wish to separate providers on the same cycle.


How do you handle proration? e.g. services starting or ending part way through a customer bill cycle.

For both charges and allowances you can define whether the start and end billing periods should be pro-rated or not. If they are pro-rated, then the charge is calculated based on the ratio of the actual days to the total days in the period.


How do you handle usage loaded late after bill cycle run was completed?

It will automatically be billed in the next cycle, using the correct call rates and allowances for the period(s) of the calls. If required you can also do a supplementary billing run which would just invoice the additional calls.


How do you handle plan (rate plan) changes?

Normally by creating a new call plan and moving the affected items to the new plan. It’s easy to duplicate a call plan and apply the specific changes to that new plan, and you can also move items en masse to a new plan. For simple rate changes if you are sure you have invoiced all the calls, then you can directly edit the single call plan, but we advise caution here as it causes problems if you subsequently back out an invoice and want to re-invoice it at the old rates.


Does SATbill handle Prepaid services?

At present, SATbill treats pre-paid SIM cards simply as a product sale. It records the sale and expiry date, so it can remind the customer when the card is about to expire. Although it receives pre-paid CDRs (if the provider sends them) it does not attempt to count down the balance remaining on the SIM, because the CDRs are received monthly. The (Iridium) pre-paid CDRs have a zero cost, so they are not presented to the customer on an invoice. All the management and top-up of the pre-paid SIM is done through the provider’s system, not in SATbill.

For more detailed information about the features and benefits of SATbill, download our SATbill Overview Presentation, or call us today on + 44 (0) 1260 281700, or email satbill@symbiosys-bs.co.uk

request-an-online-demo-button

Positioning

fecahrd-image

Billing Process

fecahrd-image

Optional Modules

fecahrd-image

Videos & Downloads

fecahrd-image

SATbill Benefits

fecahrd-image

SATbill Features

fecahrd-image

SATbill Coverage

fecahrd-image