SATbill’s new High-Usage Monitoring (HUM) module allows any type of terminal or SIM to have its usage tracked and monitored, and to set alerts when a terminal or SIM reaches certain usage levels. When that happens, emails can be sent to your internal account managers and to your customers, and “Reminders” raised for SATbill users so they see immediately within SATbill each time a limit is breached. Any types of equipment may be monitored using daily CDRs from any provider.
For Iridium, real-time usage and “in progress” calls may be retrieved automatically from the IWS. Also using the IWS, SATbill can issue automatic suspend requests to close down an Iridium SIM or unit if its usage becomes excessive. A suspended unit may be re-enabled in SATbill by an authorised user, without having to use Iridium’s SP Net.
Immediate email alerts can be sent to your customers when usage limits are reached in a period (day/week/month/year). For weekly, monthly and annual limits you may define the start day of the monitoring period. You may set any limit in any units covering a time period. Multiple alert levels may be set for the same SIM and time period, so the customer can be alerted in stages as the usage builds up. The emails sent at each alert stage may be individually configured, as may the recipients of each email.
Each alerting level may be applied to multiple units, even those used by different customers, so it’s quick and easy to set up across-the-board monitoring for all a customer’s units or for all the units of a specific type.
It’s easy to see all the alerts which have been set, and which have been triggered, for a customer or vessel or individual piece of equipment, so you are always aware of what is going on with your customers’ equipment.
The HUM will be progressively developed through 2017 to allow additional levels and types of monitoring, for example to allow SCAP and Pooled Allowance groups to have their combined usage monitored and reported, and to allow near-real-time usage to be acquired from other networks.