VSAT Systems

VSAT Systems provide a reliable Internet-over-satellite service aimed at global businesses. They offer fast and secure Internet specialising in fast broadband for oil and gas, shipping, aviation, exploration, and emergency service customers. A wide range of services and solutions are covered from many different providers.

VSAT terminals can be fixed or mobile. However, mobile terminals require a means of tracking the satellite as the unit is moved, for example, on a ship or aircraft. In addition, VSAT satellites can be in either a geostationary orbit (GEO – a fixed position when viewed from the Earth’s surface) or in a lower orbit (MEO – mid-Earth orbit) when the position of the satellite appears to move. Hence, a tracking antenna is always required for MEO VSAT

Network Coverage And Costs

VSAT systems can provide near global coverage. Typically, a specific data rate per month or year is paid for. This is usually expressed as down/up speeds, which may be further qualified as a MIR (Maximum Information Rate) and a CIR (Committed Information Rate) each way. CIR is the (more or less) guaranteed rate. If there is a lack of activity on the satellite, the MIR may be received. Voice can normally be carried over VSAT as it is simply ‘voice over IP’.

Mobile VSAT systems must have continuous tracking to keep the antennae pointed at the satellite and are therefore more expensive. A fixed terminal using a GEO satellite (think of Sky TV) can point at the same position in the sky all the time.

VSAT mainly use geostationary satellites and this restricts the global service. However, combining a GEO or MEO VSAT with an Iridium solution offers true global coverage and they provide backup in case the VSAT element fails (or if it fades in rain). This is increasingly offered as a “hybrid” service. An example of how a VSAT unit uses Iridium Certus as a backup to provide a high reliability ‘go anywhere’ service can be found on this link.

SES also have a MEO constellation for VSAT as this gives higher rates and lower latency. The antenna quickly switch to the next satellite as they move in and out of range or alignment.

How You Can Streamline Your VSAT Billing Process

The best way to manage your customer invoices for VSAT services is by using a specialist, airtime billing platform such as SATbill. SATbill is compatible with all call types and value-added services, and can be used to deliver fast and accurate invoices in a fraction of the time, using fewer resources.

SATbill can be tailored to the needs of individual customers, with custom billing cycles, file formats, and payment terms. SATbill is a flexible solution which allows users to expand, modify and add new service categories as the needs of their business change.

To discuss your requirements in detail, or to find out more about SATbill, please call +44 (0) 1260 281700 today.

3.25

MILLION

Invoices generated

42

Providers covered

56,000

Terminals/SIMs handled

£

325

MILLION

Revenue generated for customers

14

Different countries

Client Testimonials

From set up to implementation Symbiosys always provided a very prompt response times and resolution to any query. Working with a Company that understands our Airtime business proved very useful and saved a lot of time in set up meaning we were able to go from start to first invoice in three months.
SATbill has been an incredibly useful tool for our Airtime business allowing us better visibility, control and reducing the complete airtime process.

Airtime Manager

SIRM UK Ltd

We have improved our productivity in managing the billing processes for our airtime business division with the use of SATbill from Symbiosys Business Solutions. We are now able to ensure timely and accurate billing for our customers which in turn improves customer satisfaction. The solution has some standard and yet very useful reports for cost and sales analysis. More importantly, Symbiosys Business Solutions are very flexible and this makes it easier to do business with them and their support team are very responsive to any support we need.

Ooi Chee Kong
Sales Operations Manager

Jason Electronics Pte Ltd

We have a large number of customers who purchase satellite traffic from our company, and for years the management of billing was one of the most complex processes in our organisation. The launch of the SATbill project has enabled us to make this process simpler and more efficient and to be able to create custom subscription profiles for our customers.

Gaetano Volpe

Airtime Manager

SIRM Italia S.R.L

SATbill has been the best software investment our Satcom division has made in years; it saves time and money and provides our customers with a professional invoice and specification.

Airtime Manager

Alphatron Marine

Dounia Gnaou

Financial Manager

Soremar Group

Symbiosys Business Solutions commitment to improving our business processes and supporting our systems, combined with their high level of customer support, has dramatically enhanced our cash flow and enabled us to offer improved services to our customers.

Managing Director

7E Communications Limited

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VSAT

VSAT Systems

VSAT Features And Benefits

Network Coverage And Costs

How You Can Streamline Your VSAT Billing Process

3.25

42

56,000

£

325

14

Download Our FREE Ultimate Guide to Satellite Airtime Billing

Client Testimonials

Latest From the Blog

How Do Iridium Service Providers Bill Their Customers For Certus Services?

How To Integrate Your Back-Office, CRM & ERP Systems With Your Satellite Airtime Billing System To Improve Efficiency & Productivity

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